Creative Problem Solving and Decision Making
Course objectives:
- Apply a four step process to systematically solve problems and decide on appropriate solutions.
- Use methods and tools (systematic process and fishbone diagramming) to discover the underlying cause of a problem.
- Use brainstorming, Imagineering, and several other creative thinking techniques to generate possible solutions to the problem.
- Identify the best choice from various options and address “group think.”
- Use the following decision making techniques: Pro/Con, Force Field Analysis, Decision Matrix, Feasibility/Capability Analysis, and Cost/Benefit Analysis.
- Create an Action Plan to implement the appropriate solution.
Outline of topics:
Define the problem:
- Systematic Problem Definition (6 Basic Questions).
- Systematic Problem Definition (Grid).
- Fish Bone Diagrams / Ishikawa/ Cause and Effect diagrams.
Find Creative Solutions using creativity tools:
- Brainstorming.
- Reverse Brainstorming.
- Imagineering.
- SCAMMPERR.
- Mind Mapping.
- De Bono’s 6 Thinking Hats.
Evaluate and Select solution:
- Pro’s and Con’s.
- Force field analysis.
- Cost/Benefit Analysis.
- Feasibility/Capability Analysis.
Implement solution and create an action plan:
- Create an action plan.
- Break solution into action steps.
- Prioritize actions and assign roles.
- Follow-up at milestones.
We consider that each employee learns from his/her experience. Therefore our training programs aim to go further and bring the participants to a higher level of knowledge by studying best practices and implementing them into their daily work. Thus, we offer you reliable solutions to ensure that your organization’s income rises faster than your workforce costs.